We were approached in 2019 to deliver a 10-year contract worth £44m to provide M&Y with our bespoke proven supply chain solutions, incorporating an innovative approach to technology.
We are providing core materials, van stock management and merchant services in order to meet M&Y’s vision to improve first time fix rates, customer satisfaction and growth; as well as community led initiatives across the North West.
To maintain our high levels of service quality, we have regular meetings with the customer to ensure satisfaction with the services provided. Gill Kelly, M&Y’s managing director, added: “We wanted to work with an organisation who understood our sector and would have the knowledge to support us to improve customer service and efficiency.”
“It was equally important that we found a building merchant who shared our values. Like us, Sovini Trade Supplies profits go back into improving communities and so we know that our money goes further.”
Anita Harrison-Carroll, Director of Sovini Trade Supplies, said “Our commitment to supporting our customers’ efficiency savings and driving profits is what helps us stand out from our competitors.”
“I am positive that this is the start of a great collaboration which will provide benefits for customers, stakeholders and the local communities we reinvest both of our profits in.”